1. Terms and Conditions

Welcome to the conceptclothing.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at customerservice@conceptclothing.co.uk

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

1.1 Delivery Information and Costs

United Kingdom and Republic of Ireland
Standard £4 delivery charge
Express £5 delivery charge (UK only)
Standard delivery is free for orders over £90

International
Standard £10 delivery charge

1.2 Delivery Times

Standard
For mainland UK and the Republic of Ireland we deliver 5 days a week - Monday to Friday.

We aim to deliver within 3 working days following the date your order is placed. For orders placed between 12 noon on a Thursday and midnight Sunday (or UK bank holiday if applicable), we aim to deliver within 4 working days. If you are not in when our couriers first try to deliver they will take your order back and then attempt to deliver 2 more times on different days.

For International sales, we aim to deliver within 5 working days following the date your order is placed.

Express (UK only)
For mainland UK we aim to deliver the next day if your order is placed before noon (12pm), Monday to Thursday. For orders placed between 12 noon on a Thursday and the end of Sunday (or bank holiday if applicable), we aim to deliver within 2 working days.

A signature is required on delivery. If you are not in when our couriers first try to deliver they will take your order back and then attempt to deliver 2 more times on different days.

If your order is for delivery to Northern Ireland or the Highlands and Islands, please allow extra time for delivery.
Times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).

1.3 Delivery Areas

Conceptclothing.co.uk delivers to all United Kingdom, Republic of Ireland and International addresses.

Conceptclothing.co.uk classes the United Kingdom as Scotland (including the Highlands and Islands), England, Northern Ireland, and Wales.

1.4 Delivery Address Options

We will be unable to change from a residential delivery address to a business delivery address once the order has been dispatched.

1.5 Tracking your Order

For Standard delivery (UK only)
Please log on to Royal Mail and use the tracking number provided in your dispatch email.

For Express Delivery (UK only)
Please log on to Royal Mail and use the tracking number provided in your dispatch email.

Having trouble tracking your order? We can help! You can also email us at ordertracking@conceptclothing.co.uk with the date your order was placed, your reference number for each order, your full name, billing address and phone number. We will check your order status and send you an update.
Alternatively, call our store on 01224 635268 with the information above and they will update you on the status of your order.

For Overseas Delivery:
Unfortunately we are unable to offer order tracking at this time, but you can raise any queries by contacting our store on 01224 635268.

1.6 Payment Options

We accept Visa, Delta/Connect, Visa Electron, Maestro*, MasterCard, MasterCard Connect and Solo cards.

Your credit card will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.

All prices are inclusive of UK VAT at the current rate and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

*We are unable to accept international Maestro cards.

1.7 Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or, does not for any reason, authorise payment then we will notify you by email and not dispatch the order.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).

1.8 Returns

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund upon receipt and examination. If you require a different product you will need to place a new order online and return the original item for a refund. Delivery charges are non-refundable unless you have received a faulty or wrong item from us.

Due to technical processes used, it is imperative that each individual garments’ washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-control checked on each production batch prior to leaving supplier.
We will not entertain returns that have been soiled, torn or damaged due to incorrect washing.

Please return items to:

Concept Clothing
Unit 20
The Academy Shopping Centre
Belmont Street
Aberdeen
AB10 1LB
UK

* Note: when trying on items of clothing, please ensure that you are not wearing aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

1.9 Returns to Store

For your convenience, customers can go to the store with your returns. Please ensure that you take your despatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit / debit card.

1.10 Returns by Post (All Countries)

If you are returning a non-faulty item to us for a refund, then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend:

• You send the parcel using a delivery service that insures you for the value of the goods
• Ask the Post Office for a proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

If the item you received is faulty or is not what you originally ordered, please e-mail returns@conceptclothing.co.uk quoting your order number, your name and address, details of the product, and details of the fault/ mistake. We will then advise on how to proceed with the return.

The refund will be processed once your goods are received at our store. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from Concept. You will be refunded onto the card that the goods were purchased with. If your card expires before we process your refund please contact our store on 01224 635268 with your order number, postcode and new card details.

You can call our store on 01224 635268, we will be open everyday (excluding Christmas Day and New Years Day) with opening hours as follows:

• 10.00 till 18.00 – Monday, Tuesday, Wednesday & Friday
• 10.00 till 20.00 – Thursday
• 09.00 till 18.00 – Saturday
• 12.00 till 17.00 – Sunday

Note

Returns by post cannot be accepted without a valid sales receipt

1.11 Returning Goods Bought as Special Offer

If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.

For combination purchases ("buy one get on free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

1.12 Returning Goods which are Faulty or Wrong Item

If the item you received is faulty or is not what you originally ordered, please e-mail returns@conceptclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Alternatively you can return them to our store.

Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account.

This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

1.13 7 Day Cooling Off Period

In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt). We will provide a full refund but you must return the cancelled items to us at your cost. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

1.14 Refunding the Delivery Charge

If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period.

1.15 Statutory Right

Your statutory rights are not affected by our returns policy.

1.16 Product Information

We have made every effort to accurately represent the items in our photography. However, as we have no control over our customers’ monitor settings (colours, resolution, etc.) we cannot guarantee colours will be exactly as they appear on our website. Furthermore, some of the items we sell have a ‘vintage’ or ‘distressed’ finish which commonly have some variety in production.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

1.17 Purchase of Products

When you place an order on our website we shall email you acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will be charged.

Note: Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

> The product ordered being unavailable from stock
> Our inability to obtain authorisation of payment
> The identification of an error within the product information, including price or promotion
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply use the freepost returns label to return the goods to us for a full refund.

1.18 General

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. All rights, including copyright, in this website are owned by or licensed to conceptclothing.co.uk. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Concept Aberdeen Limited. We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites, which are not under our control. When you activate any of these you will leave the conceptclothing.co.uk website and we have no control over and will accept no responsibility or liability in respect of, the material on any website, which is not under our control.

This website is owned and operated by:

Concept Aberdeen Limited trading as Concept
Registered in Scotland
Company No. SC277522
Registered address:
224 Westburn Road,
Aberdeen,
AB25 2LT
VAT No. 856 4437 00