2.1. The Information We Collect and how we use it
When you register for our services we need to know your name, address, postcode, telephone number and email address.
We gather this information to allow us to process your registration and process any orders you may make. The relevant information is only used by us to communicate with you on any matter relating to the conduct of your account, and the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank email message to email@example.com.
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. We do not track which pages you looked at while visiting our website. If you wish to reject our cookie, you can configure your browser to do so.
2.3 How we protect your information
The internet is not a secure medium. However, we have put in place various security procedures in order to prevent unauthorised access, to maintain data accuracy and to ensure the correct use of information, including the use of secure passwords, firewall technology, restricted access to certain parts of the website and browser certification technology.
We also keep your information confidential. We comply in all respects with the storage, access and disclosure provisions set out in the Data Protection Act 1998.
2.4 Sale of business
If this business is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers and their advisers, and will be passed on to the new owners of the business.
2.5 Updating your details
If any of the information that you have provided to us changes, for example if you change your email address, name or address, or if you wish to cancel your registration, please let us know the correct details by sending an email to firstname.lastname@example.org.
2.6 Your consent
Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
2.7 Contact Us
We are pleased to hear from our customers and are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact a member of the customer service team, who will be delighted to answer any questions you may have.
Phone us on: 01224 635268 between the hours of:
- 10.00 till 18.00 – Monday, Tuesday, Wednesday & Friday
- 10.00 till 20.00 – Thursday
- 09.00 till 18.00 – Saturday
- 12.00 till 17.00 – Sunday
Email to: email@example.com
Write to us at: